Thanks for the interaction on my last post. I have friends who take their kids to this same doc, and they too feel that the nurses are bad, but the doc is good. It is difficult to reconcile one with the other, but that is how it seems to be. Due to my busyness this past Monday, I rescheduled her appt. for this coming Monday. You have given me the courage to call and voice my concerns ahead of time. Greg may be going with me, as well. If nothing else, maybe he'll scare them into being nice to his baby! Ha!